Projctum Service and support

PRODUCT SUPPORT AND SERVICE LEVEL AGREEMENTS

We offer a solid suite of service offerings to provide continuous and beneficial support that leaves you with a feeling of safety, stability, transparency, and quality.

Contact us now

Product Support and Service Level Agreements

We offer a solid suite of service offerings to provide continuous and beneficial support, whilst leaving you with a feeling of safety, stability, transparency and quality.

Contact us now

Two types of support

At Projectum we offer two types of support for our customers.

When acquiring a licensed Projectum product with a monthly subscription, you are automatically serviced through a Basic Product Support setup. When extensive product support and development is needed, we offer an Advanced Product Support setup.

For larger implementations, where our consulting services are necessary, want to assist you in a seamless transition when going into operations and after going live. In this case we offer a Service Level Agreement.

See Service & Support offers

CONSULTING.

CONFIGURATION.

TRAINING.

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  • Access to our Ticket Management System
  • User voice to give feedback and submit feature requests
  • Product upgrades
  • Product documentation
  • Product roadmaps
  • Bug fixes
  • Patches
  • Relevant event invitations
  • 5 urgent tickets per month (across products)
  • Faster response times
  • Dedicated Support Manager

Basic

Advanced

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  • Response Times
  • Access to Ticket Management System
  • Monthly Consulting hours
  • Differentiated rates per priority
  • Service Manager
  • Dedicated team
  • Subscription fee
  • Quarterly Touch Base

Essentials

Enterprise

Need help on a technical issues?

Do you need help with our products or are you experiencing other technical issues? Submit this form with a specification of your request and our Support team will make sure to reach out to you to find a solution.

Request technical support
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WE SUPPORT YOUR MODERN WORKPLACE JOURNEY

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