Two types of support
At Projectum we offer two types of support for our customers.
When acquiring a licensed Projectum product with a monthly subscription, you are automatically serviced through a Basic Product Support setup. When extensive product support and development is needed, we offer an Advanced Product Support setup.
For larger implementations, where our consulting services are necessary, want to assist you in a seamless transition when going into operations and after going live. In this case, we offer a Service Agreement.
CONSULTING.
CONFIGURATION.
TRAINING.
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- Access to our Ticket Management System
- User voice to give feedback and submit feature requests
- Product upgrades
- Product documentation
- Product roadmaps
- Bug fixes
- Patches
- Relevant event invitations
- 5 urgent tickets per month (across products)
- Faster response times
- Dedicated Support Manager
Basic
Advanced
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- Response Times
- Access to Ticket Management System
- Monthly Consulting hours
- Differentiated rates per priority
- Service Manager
- Dedicated team
- Subscription fee
- Quarterly Touch Base
Essentials
Enterprise
Start the dialogue today!
WE SUPPORT YOUR MODERN WORKPLACE JOURNEY