In Projectum, we strive to offer the best possible service to all customers in need. To do so, we have a specialized Service Department, with the goal to provide the necessary help and expertise to maintain, develop and grow your solution after it has been implemented and the daily operation takes over. The Service Department handles all incoming incidents from customers with a Service Level Agreement (SLA) and utilizes all employees, including Microsoft MVP’s, solution leads and senior profiles and members of the project team. This enables us to deliver fast and reliable solutions to any given issue that might raise. All incidents and cases are documented for knowledge-sharing purposes, providing the foundation for reliable service that fits your needs.
BARBARA ANN SCHMIDT, PPM MANAGER, VELUX
"We developed our Project Online solution in close collaboration with Projectum – and to ensure continuous improvements – Projectum is still our selected partner for Project Online. We experience a skilled and dedicated team, who is focused on building a long-term partnership and not just delivering case-by-case deliverables, which is critical for us."